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Why Buy from Ackley? | Frequently Asked Questions Q. Who is Ackley Uniforms? Since 1933, Ackley has been a major provider of medical uniforms and work clothing. You can call or visit us in Saint Louis seven days a week. Ackley has been on the web since 1993. We are rock-solid financially, highly rated by Dun & Bradstreet. We have thousands of online customers. Click to read some emails from them. Q. How do I pay for my purchase? Ackley welcomes Master Card, Visa, American Express and Discover. We accept checks and money orders but not C.O.D. You can buy online using a credit card, or by telephone, fax (see below) or mail. Prices quoted are in U.S. Dollars. Q. Do You Offer monogramming or embroidery? We can inexpensively personalize labwear, polos, scrub tops and similar items. For simple needs you can enter up to three lines of text when you check out of our shopping cart. For complex needs (groups or many garment styles) please fax, email or phone us toll-free. For more info click below:
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How do I order by fax? Q. Am I charged sales tax on my online purchase?
Q. Can you ship products out of the U.S? We only sell online products in the U.S. and its Caribbean and Pacific territories. That includes Guam, Puerto Rico and the U.S. Virgin Islands. Military Post Office orders are welcome. We don't sell to Canada. We don't usually accept foreign credit cards. Q. How much does Ackley charge for shipping online orders?
Our basic rates are low. This month Ackley offers
FREE SHIPPING on orders of $99 or more. See table below for rates on
smaller orders anywhere in the U.S. including Alaska, Hawaii,
Caribbean and Pacific
We stock a huge inventory of the products we offer online. In-stock merchandise usually goes out in one business day. Even if we are out of stock, we almost always ship in about seven business days. We only offer products online from the most reliable manufacturers. Ackley-Uniforms.Com is one of very few websites offering the highest level of UPS 24-hour online delivery tracking. Right from our site you can easily learn where your shipment is and when it is estimated to arrive at your door Q. Why should I set up an account? Having an account isn't required to make a purchase. But an account offers convenience for frequent purchasers.
To register: Click Here To go to your existing account: Click Here Q. What is your return policy? You can return unworn, unwashed items to us within 30 days. Defective products can be returned within 30 days even if worn or washed. Personalized products are not returnable due to fit. Unlike many websites, Ackley has NO RESTOCKING FEE, but you must pay your own return postage, except where the product is defective or shipped incorrectly by us. Ackley employs the latest in SSL secure server technology to process online orders. We don't share customer information with others. Our shopping cart system does not use "cookies". Q. Do you have a mail order catalog? We don't have a mail order catalog. Our web site is being constantly expanded to serve as our catalog. Q. Do you sell products not listed in your online store? Absolutely. Our online discount offerings include some of our best selling products. But our distribution center and stores stock much more. If you are looking for products not offered online, please call or email us for information. Our regular online prices are low. But phone or email us if you are thinking of ordering more than $500.
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Online orders are shipped via standard UPS ground or US Priority Mail. If you need faster
air delivery, at higher cost, phone us for information.
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