Frequently Asked Questions

Q. Who is Ackley Uniforms?  

Since 1933 Ackley has been a major provider of medical uniforms and work clothing. You can call or visit us in suburban Saint Louis. Ackley has been on the web since 1993. We are rock-solid financially, highly rated by Dun & Bradstreet. We have thousands of online customers. Click to read some emails from them.

Q. How do I pay for my purchase?

Ackley welcomes MasterCard, Visa, American Express, Discover and PayPal. We accept checks and money orders but not C.O.D. You can buy online using a credit card, PayPal or by telephone, fax (see below) or mail. Prices quoted are in U.S. Dollars.  

Q. Do you offer monogramming or embroidery?

We can inexpensively personalize labwear, polos, scrub tops and similar items. For simple needs you can enter up to three lines of text from our shopping cart. For complex needs (artistic logos, groups or many garment styles) please fax, email or phone us toll-free. For more info click below:

Q. How do I order by fax?

We accept orders faxed to us at 1-314-842-5521. Faxing is a good way to send complex orders for embroidered products. We don't have a specific form. You can enter orders in our shopping cart and  print out the confirmation page to fax. Or you can use your own paper, making sure you enclose contact and shipping info. For best security, credit card info should be conveyed by voice phone, 1-800-834-0873 

Q. Am I charged sales tax on my online purchase?

We don't collect sales tax on shipments outside our state, Missouri 

Q. Can you ship products outside the U.S?

We only sell online products in the U.S. and its Caribbean and Pacific territories. That includes Guam, Puerto Rico and the U.S. Virgin Islands. Military Post Office orders are welcome. We don't sell to Canada. We don't usually accept foreign credit cards or orders placed from abroad.

Q. How does Ackley ship orders?

We ship most orders by standard UPS ground or U.S. Priority Mail. Orders outside the 48 states and to PO and Military PO boxes go by mail. We decide the best method to use. However if you have a special shipping need, contact us before you order. (also see below)

Q. How much does Ackley charge for shipping?

Our basic rates are low. This month Ackley offers FREE SHIPPING on orders of $99 or more to the 48 states. See table below for rates on smaller orders anywhere in the U.S. including Alaska, Hawaii, Caribbean and Pacific possessions.  Online orders are shipped via standard UPS ground or US Priority Mail. If you need faster air delivery, at higher cost, phone us for information.

Merchandise Shipping
to  $39.99 $8.50
$40 - $98.99 $10.75
$99 up Free!*

      *Alaska, Hawaii, Pacific islands, PR, Virgin Is. excluded from free ship


Q. When will my order be shipped?

We stock a huge inventory of the products we offer online. In-stock merchandise usually goes out in one or two business days. Even if we are out of stock, we almost always ship in about seven business days. Allow extra time for any embroidery. We only offer products online from the most reliable manufacturers.

Q. Can I track my order online?

Ackley-Uniforms.Com is one of very few websites offering the highest level of UPS 24-hour online delivery tracking. Right from our site you can easily learn where your shipment is and when it is estimated to arrive at your door

Q. Why should I set up an account?

Having an account isn't required to make a purchase. But an account offers convenience for frequent purchasers.

  • Save shipping and billing information securely so you won't have to enter it in future orders.

  • Review products previously bought online from us, including embroidery information.

  • Review your Ackley purchases for tax preparation or  reimbursement purposes.

    To register: Click Here.  To Log-in to existing account: Click Here. 

Q. What is your return policy?

You can return unworn, unwashed items in new condition to the address at the bottom of this page within 30 days. Defective products can be returned within 30 days even if worn or washed. Personalized products are not returnable due to fit. Products purchased for costumes or photography aren't returnable. Unlike many websites, Ackley has NO RESTOCKING FEE, but you must pay your own return postage, except where the product is defective or shipped incorrectly by us.

Our return policy is very liberal. We want you to be thrilled with your Ackley purchase.

Q. What is your privacy policy?

Ackley employs the latest in SSL secure server technology to process online orders. We don't share customer information with others. Our shopping cart system does not use "cookies".

Q. Do you have a mail order catalog?

We don't have a mail order catalog. Our web site is being constantly expanded to serve as our catalog.

Q. Do you sell products not listed in your online store?

Absolutely. Our online discount offerings include some of our best selling products. But our distribution center and stores stock much more. If you are looking for products not offered online, please call or email us for information.

Q. Does Ackley offer quantity discounts?

Our regular online prices are low. But phone or email us if you are thinking of ordering more than $500.

Q. Any other terms and conditions?

We reserve the right to limit quantities, change prices and reject or cancel  orders. Online orders for more than one Littmann stethoscope are void. This site is controlled by Missouri law.

    
  Still nervous about shopping online?  Read this!


Have more questions? Email or phone us

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